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Privacy Policy

HomePrivacy Policy

We use cookies We may place it to analyze our visitors’ data, improve our website, display personalized content, and provide you with an unforgettable experience. For more information about the cookies we use, open the settings. This Privacy Policy governs the manner in which LES RAMPES MIRIK INC. collects, uses, stores and discloses personal information collected from you and other Users (“you” or “User”) when using this Website (the “Site”), whether accessed via the Internet, mobile or other electronic devices, or by any other means. This Privacy Policy applies to the Site and all products and services we offer on the Site. We are committed to protecting the personally identifiable information (as defined below) that we collect.

1. Definitions

“Collection” means the act of collecting, acquiring or obtaining Personal Information in any manner and by any means, including from Third Parties;

“Consent” means a voluntary agreement to the collection, use and/or disclosure of Personal Information for the purposes identified by LES RAMPES MIRIK INC. Consent may be express or implied and may be given directly by the User or by an authorized agent. It must be unequivocal.

“Disclosure” means the act of revealing Personal Information to a third party;

“Personal Information” means any information about a natural person that directly or indirectly identifies that natural person;

“Privacy Officer” means the person at LES RAMPES MIRIK INC. responsible for ensuring compliance with and application of this Policy;

“Third Party” means a person other than a User, LES RAMPES MIRIK INC. or an agent of the latter;

“User” means any customer or any person who accesses any customer service offered by LES RAMPES MIRIK INC.;

“Use” means the processing, handling and management of Personal Information by LES RAMPES MIRIK INC.

2. Liability

LES RAMPES MIRIK INC. must inform the User at the time of collection and thereafter upon request.

LES RAMPES MIRIK INC. is responsible for the personal information it holds and must designate the Privacy Officer who must ensure compliance with the principles set out in this policy.

The Privacy Officer is responsible for the application of this policy. Other employees of LES RAMPES MIRIK INC. may also be designated to assist the Privacy Officer or to handle the day-to-day activities of collecting, using or disclosing and processing personal information.

LES RAMPES MIRIK INC. will provide, upon request, the name of the Privacy Officer whose contact information is set out below; LES RAMPES MIRIK INC. is responsible for Personal Information in its possession or custody, including Personal Information entrusted to a third party for processing.

LES RAMPES MIRIK INC. has developed various guidelines and practices to ensure the practical application of this policy, including:

• Implementing procedures to protect personal information and ensure compliance with this Policy;

• Implementing procedures for receiving and handling inquiries or complaints;

• Provide information and training to employees on the protection of personal information.

3. What personal information do we collect? We may collect two types of information from Users of our Site:

• “personally identifiable information” that can be used to locate, communicate with, or establish your identity (such as your name, email address, mailing address, telephone number, username, bank account information, etc.), which information is stored in your account with us;

• “aggregated information” which is information about your activities on the Site or related to the services and that cannot be used to identify, locate, or communicate with you (such as the frequency of visits to this Site, data entered when using the Site, the most visited pages, etc.). browser type, links clicked, IP address, and other similar information).

4. When do we collect personal information?

• When you make a purchase (direct debit or credit card) to pay for our products, we ask for your name, address, and account information;

• When you make comments, give feedback, or submit suggestions through the Site.

• When you visit the Site, even if you do not log in, we collect information about your computer’s operating system (i.e., Microsoft Windows, Mac OS, etc.), your IP address, the web browser (i.e., Firefox, Internet Explorer, Chrome, etc.) that is used, the originating Website, usage data relating to your activity on the Site, including, but not limited to, the pages you visit or share, the features you use, and the total time spent on the Site. This data is used for the purpose of analyzing the performance of the Site and services.

You may refuse to provide personally identifiable information, but doing so may prevent you from accessing all features of the Site.

5.Web Browser Cookies and Other Technologies Used to Collect Data

In addition to collecting the data described above, we use a variety of technologies to collect information from your computer about your activities on our Site.

  • Witnesses. When you visit our Website, we may assign one or more cookies to your computer to facilitate your access and personalize your experience on our Site. A cookie is a small text file, which does not contain any personally identifiable information, and which we install in the browser of the User’s computer. The use of a cookie may also allow us to collect data about your online activity on our Site, such as the web pages you visit and the links you click. Most browsers automatically accept cookies, but you can usually modify your browser settings to refuse cookies. If you choose to decline cookies, you may not be able to log in or use other interactive features offered on the Site.

6. How do we use the personal information we collect?

We collect and use personally identifiable information about you for the following purposes:

  • To improve our Site and User experience ○ We continually make efforts to improve the offering on our Site based on the data and feedback we receive from you. ○ We may use the information we collect about you to, among other things, present data trends by different demographic characteristics, or provide you with offers and discounts.
  • To improve customer service ○ The information you submit helps us to more effectively respond to your customer service inquiries and support needs. ○ When you submit questions or comments to us, we may use that information to respond to you. ○ By providing us with your personal information, you consent to us contacting you by phone, email, mail, or text message to answer any questions you submit to us.
  • To process transactions ○ We may use the information provided by Users at the time of placing an order only to process that order. We do not share any bank account information with third parties except to the extent necessary to provide the service.
  • To communicate with you and keep you informed ○ The postal and e-mail addresses provided by the User will be used to send information, promotional offers, and updates related to our products. These addresses may also be used to respond to Users and/or other requests or questions. At the time of purchase, customers agree to subscribe to our mailing list and will receive emails and/or mail by mail that may include company news, updates, sales, product or service information. If at any time the customer no longer wishes to receive emails or mail, the customer may unsubscribe by contacting us through our Site.


  • For commercial purposes

○ We may use information provided by Users to display targeted advertisements or content that we believe may be of interest to the User based on the information provided by the User.

○ We may provide data mining services to third parties who wish to better understand our Users by providing them with aggregated information based on Site Users, such as interests and purchases made.

○ By providing us with your personal information, you consent to us contacting you, for marketing purposes, at the telephone number you have provided.

○ We may link your information with data you provide on our other websites, including, but not limited to, We may also use aggregated information, including data about pages visited, to improve the design, content and performance of our Site, or to analyze the use and popularity of certain pages on the Site.

7. Limiting Collection of Personal Information

LES RAMPES MIRIK INC. may only collect personal information that is necessary for the purposes identified prior to collection. LES RAMPES MIRIK INC. collects personal information from the person concerned, unless the User or the law authorizes the collection from a third party.

LES RAMPES MIRIK INC. will take reasonable steps to ensure that the client is informed of the purposes and means for which the Personal Information will be used when the User gives his consent.

8. Limiting Use of Personal Information

We may provide personally identifiable information to authorized service providers who assist us in providing services and performing functions on our behalf. They are not authorized to use this information in any other way. In such cases, we will enter into a contract with these partners that they may not use this information for any other purpose.

We may disclose the information we hold when required to do so by law, such as in response to a court order.

We may also disclose such information in response to requests from law enforcement or other public agencies, if we believe that such disclosure could prevent incitement to commit a crime.

We may share de-identified information with an individual or organization that wishes to use the information for study, research or statistical purposes.

Finally, we may disclose personal information in the event of a transfer of our assets or ownership as part of a proposed or actual corporate reorganization, such as a merger or acquisition, to the extent permitted by law. In the event of such a reorganization, merger or acquisition, we may use or disclose personal information in the course of our business in accordance with this Privacy Policy. In such a case, we will notify you that your personal information has been disclosed within a reasonable period of time following the reorganization, merger or acquisition.

We may share your information to collect a debt we owe to you.

9. How do we protect your personal information?

We adopt appropriate data collection, storage and processing practices, as well as security measures to protect against unauthorized access to your personal information, username, password, transaction information and data stored on our Site, and their protection against alteration, disclosure or destruction. An SSL protocol has been put in place to ensure that your information is protected. The exchange of sensitive and private data between the Site and its Users is carried out by means of a secure communication channel and is encrypted and protected by digital signatures. When you purchase our services, we will ask you to provide your bank account information and/or billing information and an email address. We will use the information provided in connection with a purchase made by a User to process the order and for no other purpose. We want you to use our Site with confidence. However, no system is completely secure. Therefore, while we take all necessary steps to protect your personal information, we cannot guarantee that such personal information, searches, or other communications will always remain secure. Users acknowledge that they provide such personal information at their own risk. To this end, Users should also remain vigilant in the handling and disclosure of their personal information and should avoid transmitting personal information via unsecured email. For more information on how to protect yourself from identity theft, please visit the Government of Canada website at

11. Accuracy and Access to Personal Information

We ensure that the personal information we hold about a User is up-to-date and accurate when making a decision on an application.

We will update a User’s personal information when necessary to make a decision, to fulfill the identified purposes, or to rectify, at a User’s request, an erroneous personal information.

You may, by writing to the Privacy Officer whose contact information is set out below, obtain a copy of the personal information record we hold about you.

You may, by writing to the Privacy Officer whose contact information is reproduced below, inform you about the use that is made of your personal information, including its disclosure to third parties.

If you demonstrate in your written request that the personal information we hold about you is inaccurate or incomplete, we will make the necessary changes.

We will respond to and respond to any such request for access or amendments diligently and within a reasonable period of time not to exceed 30 days.

We will not charge a fee for access to the personal information we hold about you. However, we will charge certain fees for the reproduction, transmission or transcription of the information.

We may refuse to disclose personal information if such disclosure would cause harm to LES RAMPES MIRIK INC., a third party or if it contravenes a law. If this is the case, we will give reasons for our refusal.

12. Retention of Your Personal Information

We will retain your personal information for as long as is necessary to fulfill the purposes that have been specified in this Privacy Policy. Once our purposes have been fulfilled, we will destroy your personal information. However, if a law provides for a specific retention period, we may retain it for the period provided for by that law.

13. Your Acceptance of These Terms

By using this Site, you confirm your acceptance of this policy. If you do not agree with this policy, please do not use our Site. Your continued use of this Site following the posting of changes to this policy will constitute your acceptance of those changes.

14. Withdrawing Your Consent

You may contact the Privacy Officer using the contact information below to withdraw your consent to the disclosure and/or use of your personal information in our possession. You should note that such withdrawal may result in the use of our services being unavailable to you.

15. Complaint

Any individual may make a complaint by contacting the Privacy Officer. LES RAMPES MIRIK INC. shall establish a complaint handling process regarding the handling of personal information.

Changes to this Privacy Policy

We encourage all Users to check this page often to be aware of changes and how we are helping to protect the personal information we collect. We will post any changes to this policy on the Site.

Official version

The French version of this policy is the official version.

Contact Us

If you have any questions or complaints related to this Privacy Policy, the practices on this Site or your interaction with this Site, or any other requests, please contact us at:

Robin Bouchard,

Director Privacy Officer LES RAMPES MIRIK INC.

895 Boulevard de la Carrière
Gatineau, Québec
J8Y 6V3